Voluntary Recall of Bubs Infant Formula

The health and safety of babies and children is our highest priority. As a precautionary measure, Bubs Australia is conducting a voluntary recall of [PRODUCT NAME(S)].

If you have purchased an affected product, please stop using it immediately and follow the instructions provided below.

We understand that recalls can be concerning for families, and we sincerely apologise for any [inconvenience/worry/distress] this [[may/has] cause/d].

Following the identification of a potential issue relating to [PRODUCT / BATCH DETAILS], Bubs Australia has made the decision to voluntarily recall the affected product(s). This action is being taken as a precaution and reflects our commitment to maintaining the highest standards of product quality and safety.

We are working closely with the relevant regulatory authorities and will provide updates as more information becomes available. For further information, please refer to the official recall notice issued by [Regulator Name]: [Insert Link].

The wellbeing of the families who trust Bubs products is at the centre of every decision we make. We are committed to providing timely updates and supporting customers throughout this process.

Health Information

(Only display this section when there is a potential health impact.)

If you, your child, or a member of your household has consumed an affected product and is experiencing symptoms that may be associated with [SPECIFIC ISSUE OR HEALTH RISK], please seek advice from a healthcare professional.

Potential symptoms may include:

  • [SYMPTOM]
  • [SYMPTOM]
  • [SYMPTOM]
  • [SYMPTOM]

If you have concerns about your child's health, contact your healthcare professional or medical practitioner immediately. In a medical emergency, call Triple Zero (000).

For further information regarding potential health effects, please refer to [HEALTH AUTHORITY LINK].

Refund Information

Customers who have purchased an affected product may be eligible for a [REFUND / REPLACEMENT / OTHER REMEDY].

If you purchased the affected product from:

Bubs Direct

If you purchased directly from [BUBS WEBSITE / CHANNEL], please:

  1. [REFUND PROCESS STEP 1]
  2. [REFUND PROCESS STEP 2]
  3. [SUBMIT PHOTOS / LOT CODES / PROOF OF PURCHASE IF REQUIRED]

Our Customer Care team is available to assist throughout the process.

Retailer Purchases

If you purchased the affected product through a retailer, please:

  • Return the product to the place of purchase; or
  • Follow the retailer's refund or return process; or
  • Follow the instructions outlined in the official recall notice.

Specific retailer processes may vary.

Customer Support

If you require assistance, please contact:

Bubs Customer Care

Phone: 1800 2827 2878 (1800 BUBS AUST)

Email: hello@bubsaustralia.com

You can also access:

Official Recall Notice: [LINK]

Bubs Website: https://www.bubsaustralia.com/

For the latest information, visit this page regularly as updates may be provided as additional information becomes available.

Impacted Products

Product Name

- [BATCH]
- [BATCH]
- [BATCH]
- [BATCH]
- [BATCH]
- [BATCH]

Product Name

- [BATCH]
- [BATCH]
- [BATCH]
- [BATCH]
- [BATCH]
- [BATCH]

How to check your product's batch code

The batch code is located on the bottom of your Bubs infant formula tin. Turn the tin upside down and look for the code next to "BATCH".

FAQs

Why is/are these product/s being recalled?

Bubs Australia is voluntarily recalling [PRODUCT NAME(S)] due to [DESCRIPTION OF ISSUE].

This action is being taken in consultation with [REGULATORY AUTHORITY] and reflects our commitment to maintaining the highest standards of product quality and safety. We understand this may be concerning for families and are taking this matter seriously.

For additional information, please refer to the official recall notice issued by [REGULATORY AUTHORITY]: [INSERT LINK]

What products are impacted by the recall?

The recall applies only to the products listed below:

  • [PRODUCT NAME]
  • [PACK SIZE]
  • [BATCH / LOT NUMBER(S)]
  • [BEST BEFORE DATE(S)]

Customers should check the product details on their packaging against the information provided on this page.

How do I know if my product is part of the recall?

To determine whether your product is affected, check the:

- Product name
- Pack size
- Batch or lot number
-Best before date

These details can be found [LOCATION ON PACKAGING].

If you are unsure whether your product is affected, please contact Bubs Customer Care at [PHONE NUMBER] or [EMAIL ADDRESS].

Does the recall impact all Bubs products?

No.

Only the products specifically listed as part of this recall are affected.

All other Bubs products remain available for purchase and use unless otherwise specified.

What should I do if I have an impacted product?

If you have an affected product, please:

1. [STOP USING THE PRODUCT IMMEDIATELY / FOLLOW SPECIFIC INSTRUCTIONS]

2. Confirm that your product matches the impacted batch information listed on this page.

3. Follow the refund or replacement instructions outlined below.

4. Contact Bubs Customer Care if you require assistance. Phone: 1800
2827 2878 (1800 BUBS AUST)



What should I do with the impacted product?

Customers with affected products should:

[RETURN PRODUCT TO PLACE OF PURCHASE / DISPOSE OF PRODUCT SAFELY / RETAIN PRODUCT FOR REFUND PROCESS]

Further instructions are provided under the refund and replacement section below.

What symptoms should I look out for in my baby?

(Only include this FAQ where there is a potential health impact.)

The potential health effects associated with this recall may include:

- [SYMPTOM]
- [SYMPTOM]
- [SYMPTOM]

If your child has consumed an affected product and is experiencing any concerning symptoms, please seek medical advice promptly.

What should I do if I'm concerned about my baby's health?

If your baby has consumed an affected product and you have concerns about their health, please contact your healthcare professional or medical practitioner.

In a medical emergency, call Triple Zero (000) or seek immediate medical assistance.

For recall-related enquiries, please contact Bubs Customer Care at 1800
2827 2878 (1800 BUBS AUST).

Will I receive a refund?

Customers who have purchased an affected product may be eligible for a [FULL REFUND / REPLACEMENT PRODUCT / OTHER REMEDY].

To arrange this:

1. [STEP 1]

2. [STEP 2]

3. [STEP 3]

Additional information is available at [LINK], or by contacting Bubs Customer Care.

Is Bubs working with regulatory authorities?

Yes.

Bubs Australia is working closely with [REGULATORY AUTHORITY] regarding this recall and will continue to provide updates as more information becomes available.

Customers can view the official recall notice here: [INSERT RECALL NOTICE LINK].

What are Bubs' safety and testing procedures? 

Bubs maintains comprehensive quality assurance and food safety programs designed to support the quality and safety of our products. These include supplier verification, ingredient and finished product testing, manufacturing controls, and compliance with applicable regulatory requirements.

Bubs is also committed to transparency and independent product verification. Our infant formula range has participated in the Clean Label Project, an independent testing and certification program that screens products for a broad range of contaminants and impurities, including heavy metals, pesticide residues and plasticisers. Information about these certifications and testing programs is publicly available on our website.

As part of this recall, Bubs is undertaking [ANY ADDITIONAL TESTING, INVESTIGATION OR QUALITY ACTIONS] where appropriate.

What is Bubs doing to address the issue?

Following identification of the issue, Bubs has:

- Initiated a voluntary recall of impacted products.
- Notified relevant regulatory authorities.
- Commenced an investigation into the issue.
- Implemented [CORRECTIVE ACTIONS].
- Enhanced [MONITORING / TESTING / QUALITY ASSURANCE ACTIVITIES] where appropriate.

We remain committed to transparency and keeping families informed throughout this process.

Where can I find the latest updates?

This page will be updated as new information becomes available.

Last updated: [DATE AND TIME]

Where can I get more information or contact Bubs?

For questions regarding this recall, please contact:

Bubs Customer Care

Phone: 1800 2827 2878 (1800 BUBS AUST)

Email: hello@bubsaustralia.com

You can also access:

Official Recall Notice: [LINK]

Bubs Website: https://www.bubsaustralia.com/

Contact Information

For questions regarding this recall, please contact:

Bubs Customer Care

Phone: 1800 2827 2878 (1800 BUBS AUST)

Email: hello@bubsaustralia.com

You can also access:

Official Recall Notice: [LINK]

Bubs Website: https://www.bubsaustralia.com/